Complaints procedure
1. Filing a complaint
Contact us at support@footrel.com with your order number and a clear description.
2. Acknowledgement
We acknowledge complaints within 2 business days by email.
3. Resolution
We aim to resolve complaints within 14 days. If more time is needed, we will inform you with an estimated timeline.
4. Dispute resolution
If we cannot resolve the matter, you may contact your local consumer protection office or the Better Business Bureau where applicable.
5. Contact details
Footrel Custom Orthotics
Email: support@footrel.com