Privacy policy
Privacy Policy
Effective Date: May 1st, 2025
Footrel Custom Orthotics
Footrel Custom Orthotics (“Footrel,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your information when you interact with our website, products, and services across the United States, Canada, and the European Union (EU).
By using our services or accessing our website (https://www.footrel.com), you agree to this policy. If you do not agree, please do not use our services.
1. Information We Collect
We collect personal data to fulfill orders, customize products, and improve your experience.
A. Information You Provide
• Name
• Email address
• Phone number
• Shipping/billing addresses
• Payment information (via secure third-party processors)
• 3D foot scan data or measurement inputs
• Account login details
• Customer support inquiries or product feedback
B. Information Collected Automatically
• IP address
• Device/browser type
• Pages visited, time on site, referral sources
• General geolocation (based on IP)
• Cookies and similar tracking tools
2. How We Use Your Information
We use your data to:
• Process and ship orders
• Customize your orthotic products
• Communicate with you about orders or support
• Improve our website, offerings, and customer service
• Send updates, promotions, or service announcements
• Comply with legal obligations
• Prevent fraud or abuse
We do not sell your personal data to third parties.
3. Legal Bases for Processing (EU/EEA Customers)
If you are located in the EU or EEA, we process your personal data under the following legal bases:
• Contractual necessity – to fulfill your orders and deliver products
• Consent – for marketing emails and non-essential cookies
• Legal obligation – for tax, shipping, or regulatory purposes
• Legitimate interest – for fraud prevention, customer service, and improving our services
4. Sharing Your Information
We may share your data with trusted third parties:
• Payment providers (e.g., Stripe, PayPal)
• Shipping companies (e.g., USPS, Canada Post, DHL)
• Analytics providers (e.g., Google Analytics)
• Customer support software
• Legal authorities, if required by law
All partners are required to protect your data and only use it for the services we’ve engaged them for.
5. International Transfers
If you are in the EU, your information may be transferred outside the EEA (e.g., to the U.S. or Canada). We ensure appropriate safeguards are in place, such as:
• Standard Contractual Clauses approved by the European Commission
• Data Protection Agreements with service providers
6. Cookies & Tracking Technologies
We use cookies and similar technologies to:
• Improve site functionality and performance
• Remember preferences
• Analyze traffic
• Serve relevant ads (if consented)
You can manage cookie preferences via your browser or our site’s cookie banner. EU users will be asked to opt in to non-essential cookies.
7. Data Retention
We retain your data as long as necessary for:
• Fulfilling your orders and warranty
• Managing your account
• Legal, tax, or regulatory purposes
• Business operations
When no longer needed, we securely delete or anonymize your data.
8. Your Rights
A. USA (CCPA – California Residents)
If you’re a California resident, you have the right to:
• Know what personal information we collect and how we use it
• Access or request deletion of your data
• Opt out of data “sales” (we do not sell your data)
• Not be discriminated against for exercising these rights
Email support@footrel.com with the subject “CCPA Request.”
B. Canada (PIPEDA)
Canadian users have the right to:
• Access personal data we hold about you
• Request correction of inaccurate data
• Withdraw consent at any time
Email support@footrel.com for access or inquiries.
C. EU/EEA (GDPR)
You have the right to:
• Access, update, or delete your personal data
• Withdraw consent
• Object to processing or request data portability
• File a complaint with your local Data Protection Authority
To exercise your GDPR rights, email support@footrel.com with “GDPR Request” in the subject.
9. Data Security
We implement industry-standard security to protect your data, including:
• HTTPS encryption
• Secure payment processing
• Access controls
• Regular security audits
While no system is 100% secure, we take appropriate steps to minimize risk.
10. Children’s Privacy
Our services are not intended for users under 16. We do not knowingly collect data from children. If we become aware, we will delete it immediately.
11. Changes to This Policy
We may update this policy from time to time. When we do, we will post the revised version and update the “Effective Date” at the top. We recommend checking this page periodically.
12. Contact Us
If you have questions, concerns, or want to exercise your rights, please contact us:
Email: support@footrel.com
Website: https://www.footrel.com