Shipping policy
Free shipping
On all orders
3–5 business days
Standard UK delivery
International shipping
EU & selected regions
Order tracking
On every order
Shipping costs
Free standard shipping on UK orders. Express options and international rates are shown at checkout where available.
Where your order ships from
Orders ship from our fulfilment hubs. The shipping location also receives returns—see our Returns & refund policy .
Delivery times
- United Kingdom: 3–5 business days for in-stock items; custom orthotics typically ship 10–16 business days after we confirm your scan.
- EU & international: delivery times vary by destination and appear at checkout.
Orders dispatch the next business day when possible, subject to stock and manufacturing timelines.
Order tracking
You will receive a tracking email once your order ships.
Shipping partners
We use established carriers including Royal Mail, DPD, and UPS for safe, timely delivery.